FAQs

Payment Methods Accepted:

  • Visa
  • Mastercard
  • Discover
  • Check/Money Order

Shipping & Handling Prices:

UPDATED 1/30/13

  • UPS Ground/USPS 1st Class (USA Only)
    $00.00 to $20.00=$3.00
    $20.01 and above=actual cost of shipping (The system will initially charge $7.00.  After your order is processed, you will either be charged an additional amount if shipping and handling is greater than $7.00.  You will receive a refund if shipping and handling is less than $7.00.)
  • 2nd Day (USA Only) 

* Call For Rate
  • Saturday Delivery (USA Only) 

* Call For Rate
  • Canadian Orders 
* Call For Rate
  • Foreign Orders (Outside USA or Canada) 

* Call For Rate

All orders will receive an initial shipping & handling fee. Should the order include both in-stock and pre-order items, or multiple pre-order items with different release dates, a separate shipping  charge will be applied to all additional shipments at the time of shipping.

Shipping & Order Processing Times:

Shipping/Processing Time is in business days only, weekends and holidays not calculated in the following shipping/Processing options. Orders are normally processed within 2-3 business days. Processing time will be longer at peak times.

  • UPS Ground/USPS 1st Class (USA Only) takes 5-7 days plus processing time
  • UPS Next Day takes 1 day
  • UPS 2nd Day (USA Only) takes 2 days
  • Canadian orders take 2-4 weeks plus processing time
  • Foreign orders (Outside USA or Canada) take 2-4 weeks plus processing time

Merchandise Returns:
All merchandise (Software products excluded) may be returned within 30 days from the original purchase date for a refund. For items returned within 30 days from original purchase date a 10% restocking fee will apply. Refunds are made for merchandise value only, minus 10% restocking fee (Shipping & Handling charges are NON-REFUNDABLE). All return shipping costs are the responsibilities of the customer. All returns must be received in original condition, any items returned which are not in the original condition will not be accepted for a refund. No returns will be accepted after 30 days from the purchase date. Returns for Software items are not accepted. Defective software items will be replaced for same software title only.